This module is designed to provide you with an understanding of the importance of telephone skills in delivering the highest level of customer service to patients. The course provides essential information regarding effective telephone communication, creating a positive impression of yourself and the practice, improving voice characteristics and communication skills, and use of appropriate telephone etiquette.

This module covers:

• First Impressions
• Telephone Communication Techniques
  
• Voice Mail Messages
  
• Importance of a Positive Image
• Voice Characteristics
• Telephone Etiquette
• Self-Assessment

This module will take approximately 60 minutes to complete and consists of 11 pages.

1.0 hours COE credit

Lisa Peltier - BSM Consulting

After you have completed reviewing the materials in this course, you will be ready to take the test. When you complete the test, press the submit button. Your test will be instantly graded and your score will be displayed. You will be able to print your course completion certificate as well.

After you have taken the course test, we ask that you please fill out an evaluation form. Your responses are important to the ongoing quality of our offering.