The patient experience in an ophthalmic practice is illustrated in this module. Beginning with telephone interactions and appointment making with patients, the processes utilized by the practice to prepare for the patient encounter are described. Also included in the discussion is an introduction to patient check-in, patient flow through the office, check-out, and billing and collection policies.

This module covers:

• Telephone Skills
• Triaging Telephone Calls
  
• Preparation for the Patient's Appointment
  
• Day of the Appointment
• After the Appointment
• Billing Procedures
• Payment Processing
• Accounts Receivable

This module will take approximately 75 minutes to complete and consists of 16 pages.

1.0 hours COE credit

Alwyn Holloway, COE - Practice Administrator

After you have completed reviewing the materials in this course, you will be ready to take the test. When you complete the test, press the submit button. Your test will be instantly graded and your score will be displayed. You will be able to print your course completion certificate as well.

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